Artificial Intelligence (AI) has been widely introduced as a tool for most companies worldwide. The recent example is tech companies. AI is usually used to protect the data of clients from fraud and leakage because AI can collect information about the preferences and behaviours of its users to protect them from blackmail and potentially malicious schemes. Besides, some wealth management organizations are use AI to decide whether a transaction is out of the ordinary so that emergency measures can be activated soon to decrease the loss as much as possible.
Besides, in fraud protection, the strength of AI in collecting information is noticed by most employers since the technology is designed to understand the procedures and protocols of a modernized workplace. For instance, the AI automatic security system is now applied in some famous enterprises. It is said that the system can collect information about the users; clients and employees.
When an employee is downloading content from a potentially risky website with unknown messages being persistently passed via the Internet, the system will ask the employee to provide proof of identification. Meanwhile, the website will then be locked to protect the data, documents and other key information. This is all good for keeping employees and the organization secure.
However, AI is not as perfect as it is believed to be. The evolutionary technology is still at its very beginning stages. Some features of AI are not completely discovered yet. Therefore, there are three main drawbacks to suggest employers make objective decisions towards AI technology.
Firstly, because the idea of the open workplace has been promoted throughout the world, the new demand for work efficiency requires more daily effectiveness. Usually, AI is good at finishing more tasks than human beings, but, due to some inevitable bugs, AI can make employers disappointed. Operated by regular protocols and programs, some AI technologies are not too flexible to play their role as job assistant in workplaces. Also, the stiff protocol within which AI operates may result in a lack of job satisfaction.
Secondly, a healthy workplace can easily become unproductive when employees are lacking communication and collaboration. The open workplace requires productive work and the introduction of AI is necessary to help the office environment stay cleaner and effective. Imagine a workplace that needs to rely on AI to cope with most of its businesses; the employees are not allowed to intervene with the AI technology on all accounts yet it affects the end product. What will these employees think about technology? They will develop a negative attitude that will influence the whole workplace. Daily communication is considered to be an important need for workers, especially in the open workplace.
Thirdly, most AI devices and systems are expensive. The high prices may stop some SMEs (small and medium-sized enterprises) from applying AI technology to improve their KPIs. Honestly, no one is willing to spend most of their budget into a technology with a ‘foggy future’. Following the potential risks of AI, the concern is understandable.
All in all, efficient and creative work needs to consider all factors in the industry. Based on the requirements, AI can meet the needs of work efficiency. AI technology, when used in an open workplace, can transform the office into a more competitive organisation. However, AI is not the business saviour that employers envisioned. On the contrary, employers must learn to avoid risks before signing their names on the final contract of AI implementation.
